Support Engineer 1st Level

Your tasks: Provide highly responsive customer support for issues submitted via phone, email or web. You will be responsible for working directly with data center Engineers and server administrators to troubleshoot complex customer implementations and networking issues by providing configuration guidance, problem resolution/escalation and workarounds as appropriate. Build and maintain the support environment to reproduce customer issues. This includes installing and configuring various operating systems and virtual machine configurations including but not limited to: Windows, Solaris, SUSE & Redhat Linux, AIX, HPUX). Document and reproduce software defects. You will need to provide step-by-step procedures working closely with engineering to replicate and resolve software anomalies. Manage and maintain up to date documentation for multiple issues across multiple customers on a day-to-day basis utilizing the support call tracking system.


Technical Requirements: Minimum of 3+ years Technical Support experience troubleshooting complex software issues. Excellent Communication skills - ability to relay steps, solutions and problems in a clear and concise manner to customers, co-workers and managers in both written and verbal formats. Firm understanding of Solaris, Linux and Windows systems administration. Previous database experience with Oracle or MS SQL. Basic DB theory. Applicants should be comfortable writing basic shell scripts to automate tasking. Candidates should be able to write basic scripts in (at least) one or more of the following: sh, bash, ksh or Perl. Jython a plus. Ability to take the lead in a situation including managing communications between customers and engineering, following a specific case from creation to completion and managing multiple issues across multiple customer accounts.


Languages: English and German (written and spoken) (French is an advantage)


For more Info please contact:
Telephone:+41 (0)56 611 91 60
FAX:+41 (0)56 610 78 66
E-mail: info@euops.net