Ich habe euch die Kursinhalte über die neue MCDST Zertifizierung herausgeschrieben. Ich kann euch garantieren das es eine interessante Sache wird!

Kursinhalt 2261

Module 1: Introduction to Supporting Users
Lesson: The Desktop Support Technician
Lesson: The Windows Desktop Operating Systems
Lesson: Tools for Troubleshooting Windows Desktop Operating Systems
Module 2: Resolving Installation Issues
Lesson: Preparing for Installation
Lesson: Preparing the Hard Disk for Installation
Lesson: How the Installation Process Works
Lesson: Troubleshooting an Attended Installation
Lesson: Troubleshooting an Upgrade
Lesson: Troubleshooting an Unattended Installation
Lesson: Troubleshooting the Boot Process
Lab: Resolving Installation Issues
Module 3: Resolving Desktop Management Issues
Lesson: Troubleshooting Logon
Lesson: Troubleshooting User Configuration
Lesson: Troubleshooting Multilingual Configuration
Lesson: Troubleshooting Security and Local Policy Settings
Lesson: Troubleshooting System Performance
Lab: Resolving Desktop Management Issues
Module 4: Resolving File and Folder Issues
Lesson: Managing Files and Folders
Lesson: Troubleshooting Access to Files and Folders
Lesson: Troubleshooting Access to Shared Files and Folders
Lesson: Troubleshooting Access to Offline Files
Lab: Resolving File and Folder Issues
Module 5: Resolving Hardware Issues
Lesson: Managing Drivers
Lesson: Troubleshooting Storage Devices
Lesson: Troubleshooting Display Devices
Lesson: Troubleshooting Input and Output (I/O) Devices
Lesson: Troubleshooting Advanced Configuration and Power Interface
Lab: Resolving Hardware Issues
Module 6: Resolving Print Issues
Lesson: Installing Local and Network Printers
Lesson: Troubleshooting Printer Drivers
Lesson: Troubleshooting Printers and Print Jobs
Lesson: Auditing Printers
Lab: Resolving Print Issues
Module 7: Resolving Network Connectivity Issues
Lesson: Applying the OSI Model
Lesson: Managing Computer Addressing
Lesson: Managing Name Resolution
Lesson: Troubleshooting Remote Connection Issues
Lab: Resolving Network Connectivity Issues

Kursinhalt 2262

Module 1: Introduction to Desktop Application Support
Lesson: Overview of Desktop Application Support
Lesson: Overview of the Windows System Architecture
Lesson: Overview of Application Installation
Module 2: Introduction to Troubleshooting Applications
Lesson: Troubleshooting MS-DOS-Based and Win16 Applications
Lesson: Troubleshooting Win32 Applications
Lesson: Troubleshooting Application Compatibility Issues
Lesson: Troubleshooting Security Issues Related to Applications
Lab: Troubleshooting Applications
Module 3: Supporting Microsoft® Internet Explorer
Lesson: Configuring General Settings
Lesson: Configuring Security and Privacy Settings
Lesson: Configuring Content Settings
Lesson: Configuring Connectivity Settings
Lesson: Configuring Program and Advanced Settings
Lesson: Customizing Internet Explorer
Module 4: Supporting Outlook Express
Lesson: Configuring Outlook Express for E-mail
Lesson: Managing Outlook Express Data
Lesson: Configuring Outlook Express for Newsgroups
Module 5: Supporting Microsoft® Office
Lesson: Introduction to Supporting Microsoft Office
Lesson: Supporting Office Installation
Lesson: Managing Office Security and Recoverability
Lesson: Managing Office Language Features
Module 6: Supporting Microsoft® Outlook®
Lesson: Configuring Outlook for Internet E-Mail
Lesson: Configuring Outlook for Exchange
Lesson: Managing Outlook Data
Lesson: Troubleshooting Outlook

Interessante Themen, werd mal meinen Chef fragen